The Emergency Department Registration Supervisor is responsible for the efficient, orderly, and expeditious registration of emergency department patients. Provides supervisory oversight and direction to the emergency department, OB, Trauma and additional outpatients. Implements and coordinates strategic initiatives of the department.

1. Interviews, selects, hires, and retains employees.
2. Ensures orientation and training for employees.
3. Executes progressive discipline policies in coordination with the departmental manager.
4. Provides supervisory oversight to all registration personnel.
5. Manages the front desk to ensure proper customer service standards and the waiting room is monitored by the front desk representative.
6. Works with third-party outsourcing to identify possible insurance.
7. Manages personnel performance through evaluations, training sessions, meetings, and ongoing monitoring.
8. Responsibility for all policies and procedures for compliance in registration.
9. Coordinates directly with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.
10. Responsible for departmental productivity.
11. Ensures proper staffing levels for departmental operations are maintained.
12. Ensures patient financial and personal demographic information is recorded in an accurate and timely manner.
13. Ensures appropriate signatures and copies of insurance coverage are obtained.
14. Verifies and documents insurance benefits and coverage. Communicates this information and financial responsibility to the Patient/Guarantor
15. Ability to communicate orally and in writing effectively with staff, patients, physicians, hospital personnel, and other customers
16. Responsible for the availability of supplies and for supply replacement
17. Responsible for working with the manager on the staff schedule.
18. Conducts monthly audits on a sampling of all staff Registrations to ensure accuracy.
19. Ensures account checks and clearinghouse edits are worked and education provides on the information being missed.
20. Ensures forms are completed on each patient and works with the coordinator and manager on employee audits.
21. Remains current with Managed Care affiliations.
22. Conducts staff meetings and daily huddles to ensure changes and communications are ongoing.
23. Manages front-line operations of the area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

High School Diploma or equivalent is required.

Minimum two years of previous supervisory experience is required.  Healthcare supervisory experience preferred

Must be able to communicate (orally and in writing) effectively with patients, doctors, and other departments in the hospital.  Must be able to interpret third-party, private insurance coverage, and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English.   Knowledge of health care reimbursement and the use of effective point-of-service collections is required. Knowledge of medical terminology is required. Must be able to interpret third-party, private insurance coverages and hospital rates to patients.  

Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

WORK CONTEXT

Communication through talking, expressing, and exchanging ideas using the spoken word.  Hearing; perceiving the nature of sounds by the ear to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily.

Ability to figure complex computations and communicate these figures to the public.

Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting, and/or carrying 20 lbs. occasionally.  Ability to push or pull over carpet floors, concrete ramps, and on varied surfaces, a four-wheel cart with 50 lbs. of paperwork.

Filing ledgers or finding ledgers requires reaching, pushing, pulling, and extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  Reaching lower areas requires kneeling by bending the legs at the knee or crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of daily work.

Must be able to perform the duties with or without reasonable accommodation.

Hearing and vision must be normal or corrected to within normal range.

Physical presence onsite is essential.