Coordinates and supports performance improvement projects, financial operations, and clinical data reporting within the Patient Care Services (PCS) division. Ensures effective collaboration among stakeholders, facilitates operational enhancements, and drives data-driven decision-making to improve patient outcomes and organizational efficiency.

1. Coordinates the collection, analysis, and reporting of performance improvement, financial, productivity, and patient satisfaction data.
2. Works closely with the Enterprise Analytics team to develop and interpret analytic reports that drive strategic nursing decisions.
3. Serves as Site Coordinator of the National Database for Nursing Quality Indicators (NDNQI), monitors reports and alerts clinical content experts of identified trends. Teaches new Nurse Leaders about NDNQI.  
4. Coordinates the collection, analysis, and reporting of data for assigned performance improvement projects
5. Prepares reports and conducts presentations related to clinical outcomes.
6. Ensures accurate data submissions and reporting deadlines are met for both internal and external stakeholders
7. Manages and coordinates the design, roll out, education and on-going process improvement for new clinical equipment.
8. Conducts education for patient care staff on new processes or identified issues, implement new system enhancements and improve workflow for caregivers or the operations of the PCS department.
9. Serves as resource for projects that effect care giver processes with a focus on planning, communication including written policies updates, education, and support on these projects.
10. Performs chart audits and direct observations to determine compliance with established standards and policies and facilitates improvement when indicated.
11. Participates in on-going monitoring of clinical, financial and productivity data.
12. Solves complex problems and supports projects by using excellent communication, clinical and problem-solving skills.
13. Collaborates with nursing financial resources to generate and present monthly and quarterly financial reports to nursing leadership and executive teams.
14. Collaborates with the Nursing team to develop SMART goals based on data analytics to drive performance improvement.
15. Assists in assuring TJC readiness.
16. Assists in improving patient outcomes through implementation of evidence based clinical practice.
17. Assists departments in the Patient Care Division with education of new policies and procedures, technology and process changes.
18. Serves as liaison to ancillary departments to assure clinical practices are implemented smoothly. Collaborates with educational (Clinical Education) and quality (Quality Department) resources when indicated.
19. Is a member of various PI teams, standing teams and work groups as required to plan for, communicate and implement changes that effect patient care processes and operations.

DCH Standards:

1. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
2. Performs compliance requirements as outlined in the Employee Handbook
3. Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
4. Performs essential job functions in a manner that ensures the safety of patients, visitors, and employees.
5. Identifies and reduces unsafe practices that may result in harm to patients, visitors, and employees.
6. Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.
   

7. Requires use of electronic mail, time and attendance software, learning management software and intranet.
8. Must adhere to all DCH Health System policies and procedures.
9. All other duties as assigned.

Bachelor of Science in Nursing required.  Master of Science in Nursing preferred.  Three years’ experience in an acute care facility required.  Active Registered Nurse licensure with the state of Alabama required.  Experience in the coordination of quality projects preferred.  Familiarity with Joint Commission and CMS standards and terminology preferred.  Basic knowledge in the use of office productivity software to include MS Excel, MS Word, MS Outlook, and MS PowerPoint required.  Basic knowledge of statistical and data analysis required.  Excellent written and verbal communication skills with the ability to make formal presentations required.  Meditech experience preferred.  Incumbent must exhibit strong interpersonal skills.  Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

• Demonstrate leadership skills
• Must be able to perform public speaking
• Ability to delegate to team members and students
• Address conflict and stressful situation
• Communicate with different personalities and engage in face to face discussion
• Dealing with unpleasant or physically aggressive personalities
• Must be able to use electronic mail, telephone and texting
• Must be able to work in groups
• Must be able to perform structured and unstructured work
• Must be meet time pressure and time lines
• Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions
• Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc.

PHYSICAL FACTORS

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

• Must be able to tolerate prolonged periods of standing and walking
• Must be able to reach reasonable distances in any direction
• Must be able to stand, walk, kneel, bend, sit, stoop and lift
• Must be able to run in an emergency
• Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.