Directs and coordinates registration operations in Outpatient Patient Access departments at RMC and NMC by ensuring proper staffing levels, adequate equipment, and adherence to policies and procedures. Defines plans and develops the future direction of department registration services to align with the strategic directives of DCH Health System.

1. Ensures accurate and timely completion of all medical and financial information related to pre-admission, admission and discharge procedures in the Outpatient department settings at RMC and NMC.
2. Selects and delegates training and orientation of new staff.
3. Assigns staff responsibilities, and evaluates performance of staff.
4. Direct the functions and provided Administrative control of all ED Registration personnel.
5. Coordinates and collaborates with clinical staff to promote efficient and effective patient registration processes.
6. Provides input for and ensures staff compliance with established organizational policies and objectives
7. Interviews, selects, hires, and retains employees
8. Manages departmental budget.
9. Ensures orientation and training for employees
10. Manages performance
11. Promotes, demotes, or transfers employees to meet organizational needs
12. Executes progressive discipline up to and including termination
13. Manages departmental productivity standards
14. Performs compliance requirements as outlined in the Employee Handbook
15. Approves payroll and is responsible for accurate payment of employees
16. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.
17. Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy
18. Correct unbilled accounts pending Registration information
19. Reviews and maintain IS dictionaries to ensure system efficiency
20. Remains current with Managed Care affiliations
21. Conducts staff meetings to ensure effective communications are maintained
22. Remain current with all rules and regulations affecting Registration, DCH and reimbursement Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy
23. Correct unbilled accounts pending Registration information
24. Reviews and maintain IS dictionaries to ensure system efficiency
25. Remains current with Managed Care affiliations
26. Conducts staff meetings to ensure effective communications are maintained
27. Remain current with all rules and regulations affecting Registration, DCH and reimbursement
28. Reviews operational reports and identifies opportunities for improving customer services, patient throughput, and process flow.
29. Assigns workload and determines staffing levels for all locations.
30. Engages in and supervises the explanation of hospital policy related to patient admissions.
31. Directs the all personnel to ensure compliance with discharge and front-end collection policies and procedures.
32. Updates departmental policies and procedures as needed.
33. Plans for future needs of the department.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

At least three years of revenue cycle experience (preferred). High school diploma or the equivalent required. Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.  Must be able to interpret third party, private insurance coverage and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English.   Knowledge of health care reimbursement and use of effective point of service collections required. Knowledge of medical terminology required. Must be able to interpret third party, private insurance coverages and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English. 

Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

WORK CONTEXT

Communication through talking, expressing and exchanging ideas by means of the spoken word.  Hearing; perceiving the nature of sounds by the ear in order to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily.

Ability to figure complex computations and communicate these figures to the public.

Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting and/or carrying 20 lbs. occasionally.  Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lbs. of paperwork.

Filing ledgers or finding ledgers requires reaching, pushing, pulling, extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  To reach lower areas requires kneeling by bending the legs at the knee of crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of daily work.

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

Excellent conflict resolution and customer service abilities.