Responsible for admission/registration of patients and performance of clerical and receptionist duties.
Responsibilities
Complete registration process on all incoming patients, including updating all patient information, making copies of required cards/ID, obtaining appropriate signatures.
Verify insurance(s) and update guarantor information.
Insure ABN process and communicates with physicians as appropriate.
Obtain any required pre-certifications and referrals as appropriate
Enter CPT codes to generate payment estimates in Accu-Reg. Collect monies for deposits, deductibles, and co-pays. All Accu -Reg errors are corrected daily
Maintains/verifies surgical schedule
Maintains statistics/logs as required by unit Manager/Director
Participates in order entry, patient billing, orders and schedules/posts surgical patients with required information
Responsible for ordering department/office supplies as needed or directed
Will be responsible for maintaining meeting minutes as requested/assigned
DCH Standards:
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.
Qualifications
High school graduate or equivalent.
Excellent clerical skills including ability to type 20 wpm and computer experience preferred.
Ability to work well with others in a courteous manner in stressful situations.
Excellent telephone and customer services skills required.
Healthcare experience and understanding of basic terminology preferred.
Must be able to read, write legibly, speak, and comprehend English.