Performs Primary Care and Occupational Health related duties at industry location for employees. Responsible for appointment scheduling, a variety of secretarial and clerical functions and assists with direct/indirect patient care based on experience, training, certifications and demonstrated ability within the limits of the job description.  Provide medical, occupational health and administrative support for the Medical Department to achieve the safety and health goals of Mercedes – Benz U.S. International.

1. Collect worker’s compensation information for production of reports and maintains medical records.  Schedule and track annual team member surveillance appointments, physicals etc.
2. Perform data entry of information related to OSHA tracking on specialized software.
3. Be able to relate to other team members in stressful situations and be a resource to other departments concerning community medically related resources.
4. Serve as a liaison to Employment Services for pre-placement physical evaluations.
5. Provide medical support through triage, phlebotomy and assessment skills.
6. Perform safe work practices and participate in trainings and safety programs in a positive and proactive way by following safety rules, procedures, regulations, standards and laws.
7. Reports all unsafe acts, unsafe conditions and injuries to supervisor or Human Resources.
8. Work safely 100% of the time
9. Performs medical assistant tasks indicated for patients seen in the Mercedes Medical Clinic organized under employment with the DCH Occupational Medicine Department.
10. Performs tasks required to prepare patients for physicals and provider examinations, which may include vital signs, height, weight, vision screening and EKG.
11. Reports abnormal results and/or observations to provider.
12. Correctly scans and organizes all medical data in the medical record.
13. Provides exemplary customer service at all times, including greeting customers and assisting customers with any concerns.
14. Appropriately manages scheduling of clinic appointments and referral appointments for Outpatient/Ancillary Services and specialty MDs.
15. Assists with answering, screening, or forwarding calls, providing appropriate information, taking messages and notifying appropriate clinic personnel.

DCH Standards: 

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

• High school graduate or equivalent.
• Proficient in computer skills and common computer programs.
• Must possess exceptional communication skills.
• Experience in a clinic setting, with medical records and medical terminology preferred.
• Good communication and customer service skills required.
• Must be able to read, write legibly, speak, and comprehend English

WORK CONTEXT

• Interpersonal Relationships:   Position requires working and communicating effectively within a team in a fast- paced working environment delivering medical services to patients and clients.
• Physical Work Conditions:   Position includes potential exposure to human body fluids, disease, infection, lab chemicals and hazardous material.  This position requires wearing personal protective equipment in appropriate situations.
• Structural Job Characteristics:   This position requires full time staff coverage Monday through Friday, 7:00am until 5:00pm and requires work necessary to perform the job.  Individual employee schedules may vary to ensure proper clinic coverage.

PHYSICAL FACTORS

• Position requires talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, balancing, reaching, pushing, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

Keywords: Occupational Health, Medical Office/Urgent Care