The enterprise workforce strategist drives the enterprise labor management from design through ongoing execution, program enhancements and measurable service level, satisfaction and ROI improvements. This role serves as a system administrator to scheduling applications and a data analyst.

Leads strategic workforce management planning efforts

• Works closely with health system leadership to establish short and long term staffing improvement plans, prioritization of efforts, development and execution of strategies, and continuous monitoring of key performance indicators to measure the success of enterprise resource management.
• Supports the development of workforce realignment planning to meet core and contingency hiring targets.
• Guides implementation of best practice staffing and scheduling workflows to achieve operational excellence.
• Facilitates steering committee and working group meetings, to achieve shared vision, policy or procedure workflows, and integration in staffing operations as outlined within agreed initiatives.

- Serves as Smart Square System Administrator

• Acts as a resource for all leaders and staff utilizing the Smart Square scheduling software.
• Assists with maintaining, developing, and designing future state workflow diagrams in collaboration with HRIS Analysts, IT Application Analysts, Nursing Operations, and Nursing Leadership.
• Makes configuration changes within the Smart Square application, supporting end user needs, and ensuring DCH Change Management processes are followed.
• Coordinates planned downtime and updates for Smart Square’s software suite. This includes collaboration on labor division with IT, HRIS, Nursing Operations, Nursing Leadership, and other key players. 
• Takes the initiative to resolve/correct user problems and works with other support departments such as IT and HR for areas of integration that overlap.
• Collaborates with the IT Application Analyst on downtime planning and documentation for afterhours IT support processes and protocol. Manages ongoing relationship with the AMN team.
• Initiates and escalates Help Desk requests as necessary.
• Provides follow-up to staff and management to ensure user issues are resolved.

- Serves as the health system’s Enterprise Labor Management Data Analyst

• Directs fact-based analytics to measure and reports key economic and strategic opportunities and outcomes.
• Develops and executes standardized reporting related volume and patterns, staff productivity and resource allocation.
• Presents trend reports to management to assist in organizational development.
• Utilizes data analytics software to build dashboards for metrics defined by nursing leadership and adhering to all DCH Data Governance standards.

- Ongoing Leadership Training and Education

• Works collaboratively to provide routine updates and education regarding Smart Square and Enterprise Labor Management to managers and leadership.
• Coordinates training for new leaders on Smart Square processes and provides education aligned with the system’s organizational labor management strategies.

- Serves as a report writing subject matter expert

• Develops and maintains Smart Square custom reporting and expertise on the integrated analytics tool

Keywords:  Smart Square, Enterprise Workforce Strategist, Workforce Strategy, Nursing Operations, Strategic Execution, Enterprise Labor Management, Data Analyst, AMN, System Administrator, HR, Human Resources, Information Technology IT

Education / Experience: Bachelor’s Degree in healthcare or human resources related field OR 4 years experience in IT, HRIS or Staffing/Scheduling System Administration. Experience with electronic scheduling systems preferred.

Knowledge, Skills, and Abilities:

• Demonstrated success within the field of healthcare operations or human resources.
• Demonstrated experience in budgetary, customer relationship accountabilities and human resource management.
• Expertise in workflow design and process improvement methodologies.
• Computer literacy, including working knowledge of commonly used business software.
• Ability to coordinate and implement large scale organizational changes.
• Ability to work with others to accomplish goals through collaboration and coordination.
• Strong verbal and written communication skills.
• Strong leadership skills.
• Ability to provide strategic guidance related to workforce management.
• Demonstrated competence in data analysis.
• Knowledge of change management and ability to gain an understanding how decisions are made within the organization
• Knowledge of process design and performance improvement
• Fundamental understanding of scheduling system workflows preferred

WORK CONTEXT

• There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
• Continuous visual acuity at close and distant range.
• Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
• Much exposure to computer work.
• Occasional exposure to risk of electrical shock.
• Some exposure to infectious disease while performing job-related tasks.
• Some exposure to hazardous chemicals. Occasional exposure to radiation.

PHYSICAL FACTORS

• Position requires sitting for 50% of the workday and mobility 50% of the workday.
• There is occasional stooping, bending, kneeling, and crouching.
• There is frequent reaching, use of hands and repetitive action.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.

OTHER JOB FACTORS

• Prioritizes and accomplishes work assignments with accuracy and timeliness.
• Offers assistance to staff and co-workers when required tasks are completed.
• Disseminates new and/or beneficial job-related information to staff and co-workers.
• Receives positive feedback from customers regarding services provided.
• Performs additional duties as assigned or requested.
• Maintains complete confidentiality related to hospital and employee information.
• Represents Workforce Strategy at meetings or committees as requested by Nursing Operations & Strategic Execution.
• Demonstrates excellent customer relation skills.
• Complies with all hospital and departmental policies.