Provide medical support assistance for clinic patients following established standards and practices.   Greets and assists patients as needed.  Assist in obtaining, organizing, and maintaining patient files.  Assists nursing and office staff with answering/returning patient phone calls.   Assist with administrative tasks as needed including entering office charges into electronic health record.  Assist physician and other clinical staff with patient exams and procedures and provide healthcare support. 

1. Works in coordination with and as directed by RN, Physician(s), Nurse Practitioner, or Office manager as various duties require.
2. Escort patients to exam room; take history and vital signs as indicated.
3. Prepare exam/treatment rooms with necessary instruments.
4. Instruct patient in collection of samples, testing, and procedures.
5. Schedule appointments, exams, and tests as needed.
6. Screen and respond to triage calls and ensure follow-up by nurse or physician.
7. Obtain and send medical reports and records from other healthcare providers as needed.
8. Sterilize equipment and instruments as used daily.  Clean and stock rooms as scheduled and PRN
9. Attend required clinical meetings.
10. Assists with obtaining prior authorizations for applicable procedures/tests and assists in completing FMLA and work release forms and other related forms.
11. Perform patient x-ray testing and assists with all applicable quality testing/reporting for OSHA/State Regulations.
12. Perform phlebotomy procedures and fingersticks as ordered, coordinates lab samples to applicable outside labs for processing and completes/assists in the “in office” lab processing/reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs. 
13. Administer injections, immunizations, medications, as directed by physicians.
14. Assist physicians and other clinical staff with patient exams, procedures, tests, treatments and minor procedures, etc. 
15. Assists physicians and other clinical staff with patient prescriptions.
16. Assists with disposing of medical waste appropriately. 
17. Enter office charges and performs related support duties as assigned – via EMR.
18. Maintain patient privacy in all matters including written medical records and computer records.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

• High school diploma or equivalent required.
• Minimum of 2 years’ experience as a medical assistant in an outpatient medical practice (preferred) or related medical facility required.
• Knowledge of general medical office procedures.
• Medical Assistant Certificate - preferred.
• Ability to operate basic office equipment.
• Attention to detail and able to work with frequent interruptions.
• Excellent verbal communication skills to interact with patients and other visitors.
• Ability to establish effective working relationships with medical staff and co-workers.
• Ability to maintain patient confidentiality.
• Must be able to read, write legibly, speak, and comprehend English.