The Emergency Department Access Coordinator is responsible for providing a positive patient interaction for all that enter the emergency department.  The access coordinator is expected to be polished in communication both verbally and in writing.  The access coordinator should be mindful of the urgency and create an efficient and patient-centered environment. 

1. Completed the initial patient intake excluding financial information promptly.
2. Obtains identification and scan copies of all identification presented. Required to document reasons if unattainable. 
3. Responsible for oversight of the waiting area to ensure patients are having a positive experience and working to assist clinical patients in long wait times.
4. Obtains appropriate forms to maintain Joint Commission compliance.
5. When patients are not presenting at the front desk, the access coordinator will be expected to work an eligibility worklist in the eligibility system.
6. Assist in obtaining precertification for patients as required by policies if the backend registrars get backed up.   
7. Has knowledge and understanding of all insurance companies’ policies and criteria as related to referral processes and preauthorization processes.
8. Be able to cross-train in other registration positions and meet the requirements of a registrar’s job description.
9. Verify if we are in-network or out-of-network with the patient’s policy.
10. Be able to provide out-of-pocket estimates for self-pay patients if the ED was federally mandated.
11. Must be able to communicate verbally or in writing in a positive and uplifting manner to patients, physicians, hospital-based personnel, and other customers of DCH Health System.
12. Works with leaders and other departments to make improvements to patient care and the health system

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

A high school diploma is required.  Customer service experience is a plus.  Must be able to communicate (orally and in writing) effectively with patients, doctors, and other departments in the hospital.  Must be able to interpret third-party, private insurance coverage, and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English. Demonstrated proficiency in keyboarding/computer use. Self-motivated and the ability to work effectively in an independent environment. Ability to work well with the public, physicians, insurance companies, and other hospital staff courteously and professionally.

WORKING CONDITIONS

WORK CONTEXT

Communication through talking, expressing, and exchanging ideas using the spoken word.  Hearing; perceiving the nature of sounds by the ear to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily.

Ability to figure complex computations and communicate these figures to the public.

Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting, and/or carrying 20 lbs. occasionally.  Ability to push or pull over carpet floors, concrete ramps, and on varied surfaces, a four-wheel cart with 50 lbs. of paperwork.

Filing ledgers or finding ledgers requires reaching, pushing, pulling, and extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  Reaching lower areas requires kneeling by bending the legs at the knee or crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of daily work.

Must be able to perform the duties with or without reasonable accommodation.

Hearing and vision must be normal or corrected to within normal range.

Physical presence onsite is essential.