Plays a vital role in maintaining and enhancing our mobile and wireless infrastructure to support clinical operations, administrative functions, and communication systems including ASCOM and Avaya platforms. Complete tasks assigned for Technology team projects when called upon. 

1. Administer and support MDM environments, with an emphasis on Workspace ONE (AirWatch) or similar platforms.
2. Deploy, configure, and troubleshoot handheld devices, smartphones, and tablets across various departments.
3. Monitor and maintain wireless network infrastructure, including Wi-Fi and cellular connectivity, ensuring seamless user experiences for voice and data services
4. Support and troubleshoot communication systems such as ASCOM wireless devices and Avaya telephony platforms.
5. Collaborate with IT and Telecom teams to integrate mobile technologies into the broader enterprise network infrastructure.
6. Ensure mobile device compliance with security and privacy policies including HIPAA standards.
7. Provide tier-2/3 escalation support and documentation for mobile and wireless network incidents.
8. Protects the organization's value by keeping information confidential.
9. Participate in on-call rotation and respond to system outages or emergencies as needed.
10. Work closely with vendors and service providers to manage cellular plans, wireless equipment, and system upgrades.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

1. Minimum of High school diploma or GED required. Associates, technical, or Bachelor’s degree preferred. Experience and or industry standard certification may be considered in lieu of degree. Industry standard certification with emphasis on Telephone Systems and Voice Over IP.
2. Minimum of 5 years of professional experience supporting IT or Telecom systems/networks in a user environment of 500+ users.
3. Proven experience with Mobile Device Management (MDM) tools—Workspace ONE / AirWatch experience is strongly preferred.
4. Familiarity with ASCOM and Avaya phone systems is a plus.
5. Strong troubleshooting skills for both hardware and software issues across mobile platforms.
6. Excellent documentation and communication skills.
7. Ability to work independently and collaboratively in a dynamic, fast-paced healthcare environment.
8. Strong written and verbal communication skills with the ability to make formal presentations required. 
9. Exhibits interpersonal skills and abilities to deal effectively with all levels of personnel.
10. Availability to work on site in Tuscaloosa Al area required.

WORKING CONDITIONS

 WORK CONTEXT

• Daily coordinate or lead Others
• Frequently deal with external customers
• Frequent use of Electronic Mail
• Frequent Face-to-Face discussions

PHYSICAL FACTORS

• Ability: Extent Flexibility, Gross Body Coordination, Gross Body Equilibrium
• Activities: talking, hearing, bending, twisting, walking, running, kneeling, crouching, stooping, balancing, reaching, pushing, pulling, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects, tools or controls.
• Requirements: Light Work
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Must have a valid Alabama driver’s license and the ability to travel to all Health System facilities.
• Abilities: Deductive reasoning, Inductive reasoning, written expression
• Work Styles: Analytical thinking, attention to detail, cooperation, dependability, independence, initiative, innovation, integrity, leadership, and self-control
• This is a on-site job. Remote work is not offered.