Responsible for directing the ongoing operations of the clinic organization and supervising the activities of all clinical and non-clinical staff supporting the clinic.

1. Responsible for keeping all aspects clinic functional – i.e., answering service, call schedule, supply inventories (office & medical), physician’s licenses, medical record forms/documentation/confidentiality, patient information forms, call coverage, contract services, waste management, prescription services (manual & electronic), etc.
2. Provides input on operational goals and manages clinic operations and budget to achieve set targets and goals.
3. Interviews, makes recommendation for hires, and retains employees
4. Ensures orientation and training for employees
5. Manages the operational performance for the clinic including quality metrics and clinic productivity standards
6. Ensures clinic compliance with all clinic and ambulatory standards
7. Participates in the positive discipline process in coordination with HR and upper management.
8. Responsible for clinic compliance requirements with all local, state, and federal regulations and laws
9. Approves payroll and is responsible for accurate payment of employees
10. Works with the responsible billing department to ensure timely and accurate billing of services rendered. +
11. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.
12. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
13. Sorts and reviews invoices and statements of vendors and looks for opportunities to enhance the efficiency and profitability of the clinic.
14. Assist in day to day tasks as needed in the clinic to ensure delivery of quality patient care, and a safe and efficient working environment – including filling in for the receptionist position – or any other position – as deemed necessary.
15. Maintain patient privacy in all matters including written medical records and computer records
16. Maintains Corporate Compliance, HIPAA, Security and Red Flag Alert Plans/Procedures/Staff Training for the Practice that pertains to a Private Practice in addition to the DCH Standards/Policies/Procedures
17. Provides oversight and direct management of office staff
18. Assists patients and staff as needed to meet the needs of the department
19. Responsible for assisting with the provider credentialing/recredentialing processes of all insurance companies
20. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, DCH Mission and Vision.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Minimum of one (1) year experience as a team leader/supervisor/manager in a healthcare related environment including knowledge of general billing practices and clinic management.   Experience working in a Physician Clinic preferred.  Bachelor’s degree in Healthcare, Business or related field preferred.   Good interpersonal and public relations skills required.  Valid driver’s license and must have reliable transportation resources to travel to business-related meetings.  Must be able to read, write legibly, speak and comprehend English.

WORKING CONDITIONS

Requires manual dexterity.  Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day.  Occasionally requires lifting up to 30 pounds from floor to shoulder level.  May require use of footstool to reach top shelves.  Position requires some light driving.  The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.  

Physical presence onsite of essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.