Sets the strategic direction for systemwide HR goals, policies and procedures with direct oversight for HR Business Partner, and Employee Relations functions. Shares accountability for short- and long-range planning related to Human Resources, aligned with the organization's mission, vision and priorities. Frequently must adapt and respond to organizational needs, and the current priorities and responsibilities of the Human Resources Leadership team. Establishes a continuous performance improvement environment supportive of DCH Health System’s mission, vision and values; integrates functions' responsibilities with organizational strategy; enhances service delivery; and champions system thinking. This position directs multiple HR system functions. This individual is responsible for the overall direction, coordination, and evaluation of these units with strong collaboration with all Human Resources Divisions and their employees. This person carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

This position also conducts practices such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving complex problems for which little precedent may exist. The work pace is fast and stressful with multiple projects and deadlines. Frequent travel to DCH affiliate locations may be required.

Standard Leadership Responsibilities for Director/Corporate Director/Assistant Administrator

• Manages departmental budget
• Interviews, selects, hires, and retains employees, including other management positions
• Ensures orientation and training for employees, including other management positions
• Manages performance, including other management positions
• Promotes, demotes, or transfers employees to meet organizational needs, including other management positions
• Executes employee accountability up to and including termination
• Manages departmental productivity standards
• Provides strategic leadership for department(s)
• Performs long range planning and overall direction setting at the departmental level
• Responsible for department organizational structure and alignment to meet forecasted business needs
• Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
• Performs compliance requirements as outlined in the Employee Handbook
• Approves payroll and is responsible for accurate payment of employees, including other management positions
• Assures meeting/exceeding of DCH mission and vision, departmental goals and behavioral goals.

1. Leads strategic development and administers processes and services for leaders and employees. Anticipates service area needs and proactively presents both traditional and innovative solutions to address system-wide and specific business unit
2. Leads strategic efforts for strategic workforce planning, including employee recognition, retention and engagement.
3. Ensures development, implementation, formative and summative evaluation and modification of programs, plans, policies and procedures for workforce needs. Gives council to management regarding these plans, policies and procedures to ensure effectiveness, including compliance with applicable standards and regulations.
4. Administers support systems and services for executives, managers and employee customers, aligning business unit and operation strategies to include engagement surveys, 20 up and service awards.
5. Leads the development of programs and practices to ensure compliance with regulatory standards including The Joint Commission accreditation standards and local, state and federal law.
6. Guides development of short and long-range departmental budgets and determines most effective allocation of resources. Manages budget, revenue flow, vendor expenses and other service area monies. Utilizes effective strategies for ongoing cost containment that reflect sound fiduciary responsibility to the organization.
7. Establishes, maintains and evaluates vendor business relationships to include Joint Commission requirements. Oversees request for proposal process and negotiates vendor contracts.
8. Establishes credibility throughout the organization with management and employees to ensure effective working relationships throughout the business. Responsible for effective project and communication planning and execution.
9. Supervises and drives development and monitoring of departmental goals, performance improvement activities, benchmark efforts and operational excellence standards. Implements an effective and ongoing program to evaluate and measure success of departmental activities against scorecard initiatives, system goals and objectives and best practices.
10. Leads development of the activities, programs and strategic Human Resources plans of the system to assure the provision of high quality, cost effective services.
11. Leads corporate initiatives, including strategic planning, implementation and change management efforts.
12. Maintains professional affiliations and participates in professional activities as appropriate to responsibility scope.
13. Promotes DCH Health System's culture of service and quality excellence through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
14. Adheres to and serves as a role model for compliance with DCH Health System policies, procedures and values.
15. Manages multiple and diverse disciplines and interacts with all levels of the organization. Frequently interacts one-on-one, makes group presentations, leads teams, multi-service and system projects.
16. Makes decisions and offers consultation on Human Resources matters with organizational implications.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• All other duties as assigned.

• Master’s degree in Human Resources, Business or related field required
• or Bachelor’s degree in Human Resources, Business or related field and SPHR/PHR certified required.
• Five years demonstrating coordination or leadership experience in Human Resources or a related area of management with broad Human Resources knowledge and expertise.
• Demonstrated strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus.
• Must be a well-organized and self-directed individual who is politically savvy and highly collaborative.
• Must relate to people at all levels of an organization and possess excellent written and oral communication skills.
• Must be a good educator who serves as a trainer, mentor and facilitator, with experience in resolving conflicts.
• Experience in leadership of teams or projects beyond a department level required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• To perform this job successfully, an individual should have knowledge of word processing, spreadsheet and presentation software.  
• Must be able to read, write legibly, speak, and comprehend English

WORK CONTEXT

Requires frequent face-to-face and telephone contact with others at all organizational levels, internal and external applicants and other customers.  Work is fast paced and unpredictable in a customer service environment.  Deals with external customers and may require occasionally dealing with conflict and/or an angry person.  Requires constant use of email. Works as part of a team. Requires individual outcomes as well as team-based outcomes.

Work is primarily performed in a clean, indoor and temperature-controlled environment with no unusual physical effort. May require performing tasks in moderately close proximity to others. Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, oral expression, problem sensitivity, written comprehension, and written expression.

This position will involve analyzing data and information, having the ability to work independently or in a team environment, preparing written letters and memos, critical thinking and using good judgment in decision making.

PHYSICAL FACTORS

Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Involves sitting the majority of the time. Walking and standing are required occasionally throughout the work day.  Manual and finger dexterity required. May require the ability to stoop, kneel and/or crouch on occasion. Physical presence onsite is essential.  Local and/or long-distance travel may be required. Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.