Provide receptionist duties and/or provide professional nursing care for patients undergoing evaluation and treatment at the Rural Health Clinic. Maintain front desk operations and work closely with the provider(s) in the care and treatment of these patients.

Provide professional nursing care for these patients according to established standards and practices. 

Assist with the overall operations of the clinic to include the work environment including assuring that appropriate clinical policies and procedures are in place and followed.

Work within scope of practice allowable by licensing and/or certification board.

1. Operate the front desk position including greet and assist patients, direct phone calls, obtain, organize, maintain patient files, schedule appointments, exams, and testing for patients, obtain and record necessary referral for new patients, and receive payments, issue receipts for patient accounts.
2. Assist in day to day tasks as needed in the clinic/office to ensure delivery of quality patient care, and a safe and efficient working environment.
3. Schedule appointments, exams, and test as directed by medical staff, provide information regarding preparation for tests as needed.
4. Assist physician(s) and/or nurse practitioner with developing and implementing a comprehensive clinical environment for the identification, evaluation, and treatment of patients in the Clinic
5. Assist physician(s) and/or nurse practitioner with care and follow up of all patients
6. Assist with all applicable testing of patients - as ordered by physicians and/or nurse practitioner.
7. Provide additional nursing care in the clinical setting as directed by the physicians and/or nurse practitioner
8. Prepare exam/treatment rooms with necessary equipment.
9. Assist physicians and/or nurse practitioner with patient exams, procedures, tests, treatments and minor procedures
10. Administer medications and treatments as directed by physicians and/or nurse practitioner according to scope of approved clinic practices.
11. Instruct patient in collection of samples, testing, procedures, and follow up care.
12. Schedule follow up appointments, exams, and tests as needed.
13. Instruct patient and/or family regarding medications and follow-up care.
14. Screen and respond to triage calls and ensure follow-up by nurse or physician and/or nurse practitioner.
15. Clean and stock rooms as scheduled
16. Review the patients that have tests due or that are overdue to insure that all ordered test are done.  Notify the appropriate provider if the patient does not have the ordered test completed.
17. Assist with management of the clinic including developing and implementing policies and procedures to ensure a safe environment for staff and patients
18. Attend required professional and clinical meetings.
19. Maintain patient privacy in all matters including written medical records and computer records.
20. Assist with day to day operations of the clinic including but not limited to answering the phone, organizing charts, ordering supplies, etc.
21. Maintain compliance with all Rural Health Clinic and Accreditation Standards

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

RN requirements: Associate’s or Bachelor’s Degree from RN program with current Alabama licensure in good standing from the Alabama Board of Nursing. Must have current BLS and/or obtain within 6 months of employment and maintain current status throughout duration of employment.

OR

LPN requirements: Current LPN certificate and current Alabama licensure in good standing from the Alabama Board of Nursing. Must have current BLS and/or obtain within 6 months of employment and maintain current status throughout duration of employment.

OR

Medical Assistant requirements: Current Medical Assistant certificate. Two (2) years of clinic experience preferred.  Knowledge of general medical office procedures. Must have current BLS and/or obtain within 6 months of employment and maintain current status throughout duration of employment.

Requirements for all: Ability to operate basic office equipment.  Excellent verbal communication skills to interact with patients, coworkers and other visitors.  Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

Requires manual dexterity.  Position is in a clinic setting requiring mostly standing, reaching, bending, and stooping during the course of each day.  Occasionally requires lifting up to 40 pounds from floor to shoulder level.  May require use of footstool to reach top shelves.  The position includes exposure to human body fluids, disease, infection, lab chemicals and hazard material.  The position requires wearing common protective or safety equipment. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.  

Physical presence onsite of essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.