The Manager of Case Management provides leadership to and direct oversight of the provision of Case Management services and functions related to the daily operation of the Care Coordination Department and provides direct supervision to RN Case Managers and SW Case Managers.

1. Manages departmental budget
2. Interviews, selects, hires, and retains employees
3. Ensures orientation and training for employees
4. Manages performance
5. Promotes, demotes, or transfers employees to meet organizational needs
6. Executes progressive discipline up to and including termination
7. Manages departmental productivity standards
8. Performs compliance requirements as outlined in the Employee Handbook
9. Approves payroll and is responsible for accurate payment of employees
10. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, and DCH Mission and Vision.
11. Participates proactively in the goals and objectives of the Case Management Department in reducing medically aberrant LOS, and establishes personal goals to achieve desirable outcomes organizationally.
12. Analyzes, assesses, and reviews processes to devise create work plans for Case Managers (RNs and SWs) personnel in order to achieve departmental goals
13. Responsible to create, support, and participate in structures and processes focused on improving length of stay (LOS) and reducing readmissions
14. Supervises professional and clerical employees who work with a range of functions, including, but not limited to Care Management and facilitation, discharge planning, and clinical social work
15. Plans, organizes, and schedules employees to ensure appropriate resourcing and caseload distribution to achieve goals of the care management plan
16. Supports and audits compliance processes associated with the work of care coordination
17. Implements defined quality improvement and care coordination processes including, but not limited to, ensuring data collection, analysis of data, evaluation of outcomes and report generation
18. Assists in planning and implementation of opportunities and new ideas to promote the care managers and social workers growth and development
19. Demonstrates excellent customer service to both internal and external customers through positive communications, cooperation, professional behavior, and displaying by actions that customer satisfaction is the primary goal of this institute
20. Adapts to constantly changing healthcare environment by recognizing opportunities for improvement and embracing change to bring about improvements
21. Directs, evaluates, and develops systems and procedures for efficient and effective operations for care management and coordination
22. Assesses employee competency and identifies the educational needs of care managers as well as the quality of services delivered
23. Collaborates with physicians, nurses and other clinical roles to identify opportunities to improve functions related to care management and evaluates the impact of improvement activities
24. Represents the care management department as needed to provide expertise regarding care management functions
25. Must adhere to all DCH Health System facility and Care Coordination Department policies and procedures, as well as standards from external regulatory agencies and accrediting bodies (i.e., JACHO, Department of Public Health, AQAF, KePro, etc.)

DCH Standards:

• Maintains performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, and self
• Requires use of electronic mail, time and attendance software, learning management software, and intranet.
• All other duties as assigned

1. Minimum of 3 to five years clinical experience required in the acute care setting and/or home care preferred
2. Minimum of three years Care Management experience (utilization management, discharge planning, and care facilitation) required
3. Ability to establish priorities, meet deadlines, and maintain proper productivity
4. Ability to exercises independent thinking, judgment, and decision-making and accept accountability and responsibility for decisions and actions.
5. Ability to problem solve in a proactive, creative manner, using sound judgment based on factual information and clinical knowledge
6. Excellent leadership skills and supervisory experience required
7. Ability to lead and actively participate in multidisciplinary teams
8. Excellent computer skills
9. Proficiency in MS Office, MS Outlook, and Internet required
10. SQL database experience preferred
11. Meditech experience or experience with an electronic medical record preferred.
12. Excellent interpersonal skills and communication style
13. Must have knowledge of Medicare regulatory and compliance issues
14. Requires use of electronic mail, time and attendance software, learning management software and intranet