Provides supervision of the Northport Medical Center Gift Shop daily operations and volunteers in addition to providing excellent customer service and shopping experience for customers.

1. Responsible for overall operations of Northport Medical Center gift shop; buying, receiving, stocking, pricing, displaying, daily balancing of cash registers, payment of bills and inventory, and maintain growth in profit.
2. Responsible for maintaining organized stock room, ensuring merchandise is delivered to the gift shop in a timely manner. Communicates with vendors concerning damaged items and ensures invoices are correct.
3. Coordinate annual inventory process.
4. Assist Director with employee events.
5. Supervises gift shop assistant(s).

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Required:

• High School diploma or equivalent
• Minimum typing skills of 20 wpm

Preferred:

• College degree and previous retail experience

Other Skills:

• Good working knowledge of computer and keyboard operations and general office equipment
• Must be able to effectively use Microsoft Office – basic Word and Excel skills
• Good written and verbal communication, good organizational skills
• Basic bookkeeping and familiar cash register sales, cash handling and reporting

Must be able to read, write legibly, speak, and comprehend English.

Working Conditions:

• M-Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force
• frequently and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical demand requirements are in excess of those for Light Work.
• Manual and finger dexterity required.
• Frequently working with multi-generations and the public.
• Detailed oriented work.

NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Comes in contact with others, coordinates and leads others, deals with external customers, uses electronic mail and telephone, types letters and memos, participates in face to face discussions, works with groups or team, makes presentations to large groups, responsible for outcomes and results.  Physical presence onsite is essential.  Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.