Provide medical support assistance for clinic patients following established standards and practices. Assist physician and other clinical staff with patient exams and procedures and provide healthcare support.  Greets and assists patients as needed.  Assist in obtaining, organizing, and maintaining patient files.  Assists nursing and office staff with answering/returning patient phone calls.   Assist with administrative tasks as needed

1. Works in coordination with and as directed by Physician, Nurse or Office manager as various duties require.
2. Escort patients to exam room; take history and vital signs as indicated.
3. Prepare exam/treatment rooms with necessary instruments.
4. Instruct patient in collection of samples, testing, and procedures.
5. Schedule appointments, exams, surgeries and tests as needed.
6. Screen and respond to triage calls and ensure follow-up by nurse or physician.
7. Obtain and send medical reports and records from other healthcare providers as needed.
8. Sterilize equipment and instruments as used daily.  Clean and stock rooms as scheduled or necessary
9. Attend required clinical meetings.
10. Assists with obtaining prior authorizations for applicable procedures/tests and assists in completing FMLA and work release forms and other related forms.
11. Perform phlebotomy procedures (if any) as ordered, coordinates lab samples to applicable outside labs for processing and completes/assists in the “in office” lab processing/reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs. 
12. Administer injections, immunizations, medications, as directed by physicians.
13. Assist physicians and other clinical staff with patient exams, treatments and in-office procedures. 
14. Assists physicians and other clinical staff with patient prescriptions.
15. Assists with disposing of medical waste appropriately. 
16. Enter office orders/results and perform related support duties as assigned.
17. Maintain patient privacy in all matters including written medical records and computer records.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

 LPN degree required.  High School diploma or equivalent required.  In good standing and currently licensed by the State of Alabama. CPR certification up-to-date. Must be able to read, write, speak, and comprehend English.  Computer skills for general knowledge of facility computers preferred.  Demonstrates good communication skills for all population served. Must have positive attitude toward the elderly.

WORKING CONDITIONS

WORK CONTEXT

• Interpersonal relationships
  • Communicate with others by phone or face to face.
  • Electronic Mail
  • Professional demeanor under stressful situations
• Physical Work Conditions
  • Ability to tolerate prolonged periods of standing and walking
  • Ability to lift at least 50 lbs. Turn and position residents weighing over 300 lbs.
  • Must have a tolerance for a variety of environments
• Structural job characteristics
  • Physical presence onsite is essential

PHYSICAL FACTORS

• The Americans with Disabilities Act (ADA) requires the job description to document physical factors, including ability, activities, and requirements.
• Ability:
  • Able to stand and sit for long periods of time
  • Able to communicate with all LTC residents
• Activities: talking, hearing, walking, stooping, pushing, pulling, standing, crouching, having good balance for extended periods of time.
• Requirements: Please indicate the physical requirements of the job as one of the following:
  • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Work Style: Attention to detail, concern for others, cooperation, dependability, independence, and stress tolerance
• Work Values: Relationships