Serves as Project Coordinator for implementation plans within the nursing departments. Responsible for the review, validation, analysis and reporting of Patient Care Services (PCS) division clinical and operational data to include financial and productivity reports, budget compliance and variances, and nursing/clinical data. Designs and delivers Performance Improvement (PI) reports and presentations; analysis and validation of accuracy of clinical informatics and technology systems data; and development and maintenance of clinical dashboards.  Further, identifies opportunities for and promotes standardization of processes and best practices within the PCS division.  Supports financial functions within the PCS department.

1. Coordinates the analysis and reporting of PCS division productivity, patient satisfaction, staffing, performance improvement, patient throughput, and financial operations.
2. Works closely with the Enterprise Analytics team to develop and interpret analytic reports that drive strategic nursing decisions.
3. Ensures accurate data submissions and reporting deadlines are met for both internal and external stakeholders.
4. Monitors and audits patient medical records and clinical data to validate accuracy and improve reporting quality
5. Coordinates the reporting of nursing data to the National Database of Nursing Quality Indicators (NDNQI), expanding datasets when new indicators are defined.
6. Evaluates, maintains integrity, and assesses the necessity of internal and external incentive programs
7. Oversees payment processing and recording of invoices related to purchases, contracted nursing staff, subscriptions, and other PCS division expenses.
8. Collaborates with nursing financial resources to generate and present monthly and quarterly financial reports to nursing leadership and executive teams.
9. Monitors salary and equipment budget compliance and conducts variance analysis to enhance financial oversight
10. Assists in the development and execution of annual capital and operational budget planning.
11. Coordinates with nurse scheduling (Smart Square) analysts to manage data and reporting related to contingent labor staffing.
12. Participates in the creation and refinement of new staffing systems and operational plans to improve efficiency and productivity.
13. Monitors nursing workflows and recommends enhancements for operational effectiveness
14. Serves as Project Coordinator in collaboration with Project Owners, facilitating the development of project plans, task assignments, timelines, stakeholder communication, policy development, education, and post-implementation support
15. Facilitates and/or participates in operational and process improvement teams using established methodologies.
16. Collaborates with the Nursing team to develop SMART goals based on data analytics to drive performance improvement.
17. Presents findings and recommendations to stakeholders in a clear and actionable manner
18. Promotes and fosters data-driven decision-making through detailed analysis and reporting.
19. Must demonstrate excellent organizational skills and the ability to work autonomously.   
20. Must demonstrate excellent written and verbal communication skills.
21. Models a positive attitude and professional demeanor.
22. Leads and participates in organizational change.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Bachelor’s degree in Healthcare Management, Business, Accounting, Informatics, Nursing or related field required; Master’s degree preferred.  Must demonstrate proficiency in Microsoft Excel and Word, Project Management software and have basic knowledge of Tableau.  Must be able to type 25-30 words per minute.  Must be knowledgeable in the use of office technology and equipment.  Experience in project coordination/management (formal education or 1-year practical experience) required. Previous experience in data management. data collection, and analysis preferred.

Requires a high level of analytical ability to identify, evaluate, interpret and disseminate clinical, operative, financial, and performance information.  Requires competence in planning and organizing; as well as, problem-solving in a complex system.           

Requires effective verbal and written interpersonal and communication skills necessary in frequently dealing with public, coworkers, PCS staff, vendors, sales representatives, etc.  Must possess strong interpersonal skills, the ability to work in teams and possess the ability to teach others and present findings to groups of leaders.

Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

WORK CONTEXT

• Must be able to work independently
• Must be able to prioritize and organize work to reach established goals
• Communicate with different personalities and engage in face to face discussion
• Dealing with unpleasant or verbally aggressive personalities
• Must be able to deal with conflict
• Must be able to communicate clearly and accurately
• Must be able to receive delegation
• Must be able to work in groups
• Must be able to perform structured and unstructured work
• Must be meet time pressure and time lines
• Must be able to perform in exact and accurate manner
• Must be able to use electronic mail, telephone and texting
• Must be able to use computers, job-related software and internet applications
• Must be able to use office equipment proficiently

PHYSICAL FACTORS

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

• Must be able to tolerate prolonged periods of standing and sitting
• Must be able to reach reasonable distances in any direction
• Must be able to stand, walk, kneel, bend, sit, stoop and lift
• Must be able to run in an emergency
• Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
• Must be able to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns
• Must be able to perform the duties with or without reasonable accommodation
• Hearing and vision must be normal or corrected to within normal range

• Able to perform duties with or without reasonable accommodations

• Physical presence onsite is essential

• The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns.