POSITION SUMMARY

Provides clinical and administrative support within an employer‑based onsite clinic primarily serving an industrial workforce. Responsibilities include patient intake, triage support, documentation, first aid, assisting providers with examinations and procedures, and supporting clinic operations. The Medical Assistant functions as a key member of the onsite clinical care team, contributing to efficient clinic flow, accurate documentation, inventory management, and employee support while working within scope of training, certification, and demonstrated competency. The role is designed to be adaptable as clinic services and operational needs evolve.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

Patient Intake, Triage & Clinical Support

1. Performs patient intake activities including registration, verification of information, and documentation in the electronic medical record.
2. Obtains and documents vital signs, height, weight, and other intake data as appropriate.
3. Supports triage by identifying presenting complaints and promptly communicating concerns to nursing staff or providers.
4. Assists providers during examinations, evaluations, and minor procedures as directed.
5. Provides basic first aid under direction or protocol, which may include cleaning minor wounds, applying dressings, ice, braces, splints, or wraps.
6. Administers approved over‑the‑counter medications in accordance with clinic protocols and direction.

Occupational Health & Clinic Services Support

1. Supports occupational health services such as surveillance testing, screenings, and clinic workflows based on training and competency.
2. Assists with administration of vaccines and injections when authorized and trained.
3. Prepares patients for provider exams related to injury care, return‑to‑work, fitness‑for‑duty, or employer‑approved services.
4. Recognizes and reports abnormal findings, employee concerns, or safety issues to appropriate clinical staff.

Documentation & Electronic Systems

1. Enters, updates, and organizes clinical documentation accurately and timely in the electronic medical record.
2. Scans, uploads, and maintains medical records and supporting documentation according to established processes.
3. Uses clinic software and electronic systems to support scheduling, documentation, and reporting as assigned.

Clinic Operations, Supplies & Inventory

1. Stocks examination rooms, treatment areas, and supply locations to ensure clinic readiness.
2. Performs inventory counts and assists with ordering and replenishment of medical supplies, medications, and equipment.
3. Ensures supplies and medications are stored appropriately and within expiration guidelines.
4. Maintains a clean, organized, and safe clinic environment in accordance with infection prevention and safety standards.

Communication & Team Collaboration

1. Provides courteous and professional interaction with employees seeking care.
2. Communicates effectively with clinical staff, leadership, and providers to support efficient clinic operations.
3. Supports education and reinforcement of clinic processes for staff and employees as requested.

Safety, Compliance & Professional Responsibilities

1. Follows all infection control, safety, and confidentiality standards, including HIPAA requirements.
2. Reports unsafe conditions, incidents, or injuries according to policy.
3. Participates in required training, competency validation, and staff meetings.
4. Performs additional duties as assigned to support clinic operations and employer health objectives.

DCH Standards

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

Required Education, Experience & Skills:

• High School graduate or equivalent.
• Proficient in computer skills and common computer programs.
• Good communication and customer service skills required.
• Must be able to read, write legibly, speak and comprehend English.

Preferred Education & Experience:

• Experience in a medical clinic setting with medical records and medical terminology experience preferred.

WORKING CONDITIONS

• Lifting up to 10 lbs. maximum and occasionally lifting and/or carrying such articles as files, patient charts, computer printouts, etc.
• Must have good manual dexterity.
• Hearing and vision must be normal or corrected to within normal range.
• Must be able to stoop, kneel, and/or crouch on occasion.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.