The Emergency Department Coordinator is responsible for assisting in the support of operational and administrative functions to meet departmental needs and goals at Regional Medical Center and Northport Medical Center.  Implements and coordinates strategic initiatives of the department.

1. Provides exceptional customer service to patients which establish a positive first impression of DCH Health System.
2. Assist with interviewing, selecting, and hiring of new employees.
3. Ensures orientation and training for employees.
4. Develops and establishes work procedures, performance standards, and department policies from oversight by the manager.
5. Coordinates directly with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.
6. Assist patients with out of pocket estimates for patient encounter.
7. Fill vacancies or shits as needed to meet patient demand.
8. Trains and facilitates pre-authorization of insurance payers for those requiring precertification.
9. Ensures proper staffing levels for departmental operations are maintained in accordance with productivity metrics.
10. Ensures patient financial and personal demographic information is recorded in an accurate and timely manner.
11. Ensures appropriate signatures, copies of insurance coverage are obtained and creates action plans if needed.
12. Verifies and documents insurance benefits and coverage. Communicates this information and financial responsibility to the Patient/Guarantor
13. Ability to communicate orally and in writing effectively with staff, patients, physicians, hospital personnel and other customers
14. Responsible for the availability of supplies and for supply replacement
15. Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy.
16. Correct unbilled accounts pending Registration information.
17. Uses effective service recovery skills to solve problems or service breakdowns when they occur.
18. Conducts staff meetings to ensure effective communications are maintained.
19. Assist manager with providing KPI metrics and initiatives to meet strategic goals.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Minimum two years experience customer service.  Healthcare insurance knowledge preferred.  Excellent interpersonal and verbal communication skills.  Excellent problem solving skills. 

Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.  Must be able to interpret third party, private insurance coverage and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English.   Knowledge of health care reimbursement and use of effective point of service collections required. Knowledge of medical terminology required. Must be able to interpret third party, private insurance coverages and hospital rates to patients.  

Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS:

WORK CONTEXT

Communication through talking, expressing and exchanging ideas by means of the spoken word.  Hearing; perceiving the nature of sounds by the ear in order to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily.

Ability to figure complex computations and communicate these figures to the public.

Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting and/or carrying 20 lbs. occasionally.  Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lbs. of paperwork.

Filing ledgers or finding ledgers requires reaching, pushing, pulling, extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  To reach lower areas requires kneeling by bending the legs at the knee of crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of daily work.

Must be able to perform the duties with or without reasonable accommodation.

Hearing and vision must be normal or corrected to within normal range.

Physical presence onsite is essential.