PERFORMANCE PLANNING

Performs Occupational Health related duties at industry location for employees. Responsible for leave and/or modified work schedules, a variety of secretarial and clerical functions and assists with direct/indirect patient care based on experience, training, certifications and demonstrated ability within the limits of the job description.

KEY RESPONSIBILITES / ESSENTIAL FUNCTIONS

• Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave. 

• Handles the Short-Term Disability and FMLA leave administration process from the employee’s initial notice of determining leave eligibility, designating leave as FMLA-qualifying, Short Term-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. 

• Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason. 

• Advises managers and employees on the interaction of leave laws with paid time off, and Short-term and Long-term disability benefits. 

• Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations. 

• Analyzes Short-term claims to determine eligibility and compliance with in company policy. 

• Oversees the return-to-work process for employees returning from extended FMLA, and Short Term Disability Leave. 

• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. 

• Preserves confidentiality of employee medical documentation and files. 

• Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments. 

• Performs other related duties as assigned.

DCH Standards: 

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

• High school graduate or equivalent.
• Proficient in computer skills and common computer programs.
• Must possess exceptional communication skills.
• Experience in a clinic setting, with medical records and medical terminology preferred.
• Good communication and customer service skills required.
• Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

WORK CONTEXT

• Interpersonal Relationships:   Position requires working and communicating effectively within a team in a fast- paced working environment delivering medical services to patients and clients.
• Physical Work Conditions:   Position includes potential exposure to human body fluids, disease, infection, lab chemicals and hazardous material.  This position requires wearing personal protective equipment in appropriate situations.
• Structural Job Characteristics:   This position requires full time staff coverage Monday through Friday, 7:00am until 5:00pm and requires work necessary to perform the job.  Individual employee schedules may vary to ensure proper clinic coverage.

PHYSICAL FACTORS

• Position requires talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, balancing, reaching, pushing, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Please use the following additional categories as needed in developing the job description.
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• Please refer to https://www.onetonline.org/find/descriptor/browse/Work_Styles/ to select from a list of work styles.
• Please refer to https://www.onetonline.org/find/descriptor/browse/Work_Values/ to select from a list of work values.
• Please delete the instructional bullets in this subsection and replace with other factors for the job.