The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.

1. Enters patient financial and personal demographics in the computer in an accurate and timely manner
2. Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented.  Documents reasons if this information is not attainable.
3. Verifies and documents insurance benefits and coverage.  Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements.  Communicates this information and financial responsibility to the patient/guarantor.
4. Follows Front End Collections Policies
5. Ability to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

1. High School graduate or equivalent.
2. Good clerical skills including ability to type 20 wpm and computer experience preferred.
3. Ability to work well with others in a courteous manner in stressful situations.
4. Excellent telephone and customer service skills required.
5. Healthcare experience and understanding of basic medical terminology preferred.
6. Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

Communication through talking, expressing or exchanging ideas by means of the spoken word.  Hearing; perceiving the nature of sounds of the ear in order to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish colors. .

Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Non-Emergency Department Registrar Staff:

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs. Maximum that would be a two- (2) person lift, frequent lifting and/or carrying 20 lbs.  Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lb. of paperwork.

Filing that requires reaching, pushing, pulling, and extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  To reach lower areas requires kneeling by bending the legs at the knee or crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of the daily work.

Emergency Department Registrars:   

Working indoors in a cubicle area, sitting ­­­­10% of the time, standing 60% kneeling 2.5% squatting/crouching 2.5%, stooping 5%, and walking 20%.  Activities include lifting of 35 lbs. Maximum that would be a two- (2) person lift, frequent lifting and/or carrying 20 lbs.  Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lb. of paperwork.

Filing that requires reaching, pushing, pulling, and extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  To reach lower areas requires kneeling by bending the legs at the knee or crouching by bending the body downward and/or forward by bending the legs and spine.  This is 10% of the daily work.

All Registrar Staff:

Organizing charts requires handling of papers by holding, grasping and turning, with picking up and pinching as finger movements.  This is a repetitious procedure that is constantly being done.

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.