The Clinical Informatics Manager is responsible for overseeing the day to day duties of the Clinical Informatics (CI) team, as well as the development of skills including the process of development and evaluation that enhances the performance or professional development of the team members. The planning and implementation of clinical applications/technology including coordination of tasks, development of training programs/policies related to the continued use of these applications and evaluation of the success/effectiveness of the applications.  The Clinical Informatics Manager will, in collaboration with operational leaders, patient care teams (Quality, Medication Safety, PI, etc.), as well as IT and other Informatics teams to develop, implement, and coordinate standardization of information system policies and procedures to promote the safe, efficient, and optimal use of the Electronic Health Record (EHR).  The Clinical Informatics Manager must be able to multi-task, perform all duties independently with strong prioritization skills and be self-directed in utilizing resources to meet objectives, as well as serve as a resource to other team members and operational staff. Maintains a high level of standardization and consistency and will provide adequate opportunities for  team member growth and skill development.

Leadership Oversight:  The Clinical Informatics Manager will assist the CCIO in overseeing the day-to-day duties of the Clinical Informatics team. Facilitates team activities/projects related to information systems, research, design, implementation, maintenance, and issue resolution to ensure they are meeting the operational strategic goals and objectives. Develops and maintains strong working relationships and serves as a point of escalation for operational leadership. Provides leadership guidance and direction for information system programs, projects, and services, incorporating broad knowledge of all clinical impacts. Demonstrates knowledge of fiscal responsibility by maintaining an efficient work environment and maintaining knowledge and managing the departmental budget. Maintains a high level of standardization and consistency and will provide adequate opportunities for  team member growth and skill development. Evaluates staff performance, ensures policies and procedures are followed (dress code, absenteeism, compliance, confidentiality, etc.) and will provide counseling when necessary. Anticipates new technologies and prepares the CI team to meet new challenges.

Systems Optimization/Maintenance:   The Clinical Informatics Manager will develop, implement and maintain a comprehensive integration testing strategy, as well as a communication plan to ensure changes are effectively and safely introduced into the environment. Ensures clinical applications are working as designed and that future implementations and upgrades are designed respective to clinical best practice and end user optimization needs. Collaborates with operational leaders, IT and other Informatics’ departments to coordinate planned and unplanned downtimes. Will communicate with providers and clinical staff and serves as a resource during downtime of critical systems. 

Workflow and Process Improvement:  Develops and maintains collaborative working relationship with operational leaders and staff, as well as IT and other Informatics teams to support and enhance the development, interpretation, and adoption of new and or changes in policies, procedures, and patient care workflow documentation. Maintains a visual presence by routinely rounding to enhance communication and serving as a resource/contact for CI team, providers, nurses and other clinical staff to assist and facilitate workflow and process improvement initiatives. Effectively receives, investigates and resolves issues reported by staff, providers and operational leadership related to software, workflows and/or processes.  Will work to determine root cause(s) of problems/failures in collaboration with operational leadership, IT and other Informatics teams, while following the organizational and operational change management processes. 

Training and Education: Develops and oversees the training related strategies and educational efforts of clinical applications to new medical staff physicians, resident physicians, locum physicians, mid-level providers, and medical students. Develops a Super User strategy.  Identifies educational needs of end-users and communicates those needs to the appropriate stakeholders.  Routinely conducts gap analysis for training programs and modifies programs to support the ever-evolving environment. Ensures CI team is providing standardized and effective education materials, at the elbow support, and training of EHR functionality and clinical workflows to support clinical educational needs and adoption. 

Committee Support: Leads or participates in interdisciplinary committee(s), with a focus on IT solutions for improving clinical processes such as Physician Expanse Team, OMT, etc., and communicates all follow-ups with identified stakeholders. The Clinical Informatics Manager will develop, implement and lead the Operational Change Management Committee.  Assists with process improvement activities and IT related patient safety opportunities to include operational requests for IT changes, RCA/FMEA for clinical related IT issues and TJC (The Joint Commission) readiness assistance.

Other Duties as Assigned:  Other miscellaneous duties and responsibilities as assigned.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

1. Position required bachelor’s degree in Nursing with current Alabama RN licensure is required. MSN is preferred.
2. Minimum of five years RN clinical experience and 2 years or more of Clinical Informatics experience is required.
3. Previous leadership experience is preferred.
4. Strong understanding of clinical workflow processes and performance improvements to support nursing and physician practice.
5. Demonstrated ability to be self-directed with excellent organization, analytical and interpersonal skills.
6. Experience in using Meditech and/or previous experience in Clinical Informatics is preferred.
7. Ability to work independently, and manage multiple projects with strong prioritizing skills.
8. Evidence of commitment to enhance professional growth and development through participation in continued educational programs, current literature, meetings, and trainings.
9. Strong Critical thinking, reasoning and problem-solving skills.
10. Excellent oral and written communication skills.
11. Microsoft Office – basic skills preferred (Excel, Word, PowerPoint, Outlook).
12. Exhibits interpersonal skills and abilities to deal effectively with all levels of personnel. 
13. Must be able to read, write legibly, speak, and comprehend English.
14. An ANCC Nursing Informatics certification will be required within 6 months for any Clinical Informatics Manager hired prior to November 17, 2023.  Any Clinical Informatics Manager hired after November 17, 2023, an ANCC Nursing Informatics certification will be required within 2 years of hire.

WORKING CONDITIONS

Work Context

• Includes coordinating and leading others, demonstrating leadership skills, delegating to team members, addressing conflict, communicating effectively with all types of personalities, and being responsible for outcomes/results.

Physical Factors

• Physical presence onsite is essential.
• May require extended work hours and on-call coverage.

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• Ability to tolerate prolonged periods of standing and walking. 
• Able to do frequent stooping and, on occasion, crouching, crawling or kneeling.  Ability to reach reasonable distance in any direction needed.  Must be able to move fingers in a coordinated manner.  Must have ability to feel and perceive temperature, texture, shape and size with fingertips.
• Includes infrequent exposure to contaminants, disease, infection and hazardous conditions. Requires wearing common protective or safety equipment. 

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range. Normal color vision for those tasks requiring color differentiation.