Provide professional care for patients undergoing evaluation and treatment in the clinic. Work closely with the provider(s) in the care and treatment of these patients.  Assist with the overall operations of the clinic to include the work environment including assuring that appropriate clinical policies and procedures are in place and followed.

Work within scope of practice allowable by licensing and/or certification board.

1. Works in coordination with and as directed by Physician, Registered Nurse or Office manager as various duties require.
2. Escort patients to exam room; take history and vital signs as indicated.
3. Prepare exam/treatment rooms with necessary instruments and supplies.
4. Instruct patient in collection of samples, testing, and procedures.
5. Schedule appointments, exams, surgeries and tests as needed.
6. Screen and respond to triage calls and ensure follow-up by nurse or physician.
7. Assists physicians and other clinical staff with patient exams, treatments and procedures.
8. Obtain and send medical reports and records from other healthcare providers as needed.
9. Sterilize equipment and instruments as used daily.  Clean and stock rooms as scheduled and PRN
10. Assists with obtaining prior authorizations for applicable procedures/tests and assists in completing FMLA and work release forms and other related forms.
11. Perform phlebotomy procedures (if any) as ordered, coordinates lab samples to applicable outside labs for processing and completes/assists in the “in office” lab processing/reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs. 
12. Administer injections, immunizations, medications, as directed by physicians.
13. Assists physicians and other clinical staff with patient prescriptions.
14. Disposes of medical waste appropriately. 
15. Enter office charges and documentation into EMR (or other systems) as assigned.
16. Maintain patient privacy in all matters including written medical records and computer records.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

• LPN requirements: Current LPN certificate and current Alabama licensure in good standing from the Alabama Board of Nursing, OR

• Medical Assistant requirements: Current Medical Assistant certificate. Two (2) years of clinic experience preferred.  Knowledge of general medical office procedures.

• Requirements for all: Ability to operate basic office equipment.  Excellent verbal communication skills to interact with patients, coworkers and other visitors.  Must be able to read, write legibly, speak, and comprehend English. 

WORKING CONDITIONS

Requires manual dexterity.  Position is in a clinic setting requiring mostly standing, reaching, bending, and stooping during the course of each day.  Occasionally requires lifting up to 40 pounds from floor to shoulder level.  May require use of footstool to reach top shelves.  The position includes exposure to human body fluids, disease, infection, lab chemicals and hazard material.  The position requires wearing common protective or safety equipment. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.  

Physical presence onsite of essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.