Supports the operational use of assigned software applications through delivery of solutions to meet customer requests.  Customer service oriented and must promote a professional relationship with both customers and vendors.  Coordinates issue escalation with vendor support.  Responsible for coordinating updates, patches, maintenance, and backup routines with vendor, customer and internal IT team effectively.  Responsible for delivering timely knowledge and service assistance on assigned applications.

1. Implements appropriate assigned application solutions to meet customer needs.
2. Assists in the implementation of projects and serves as a project resource
3. Serves as a resource between customer departments and Information Technology staff for major and minor applications projects.
4. Develops and implements IT applications consistent with customer requirements and industry standards
5. Administers security per IT procedures
6. Serves as a limited training resource and mentors new employees.
7. Develops and implements cost savings and performance improvement processes.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

• Associate degree and 3 years of hands of healthcare, business or IT experience. Bachelor’s degree preferred. Experience or certifications may substitute for education requirement.  
• Exhibits interpersonal skills and abilities to deal effectively with all levels of personnel
• Possesses personal computer skills with experience in hospital or clinic applications
• Must be able to read, write legibly, speak and comprehend English

Demonstrates basic skills in the following:

• Skill in financial applications, and/or clinical applications

 WORKING CONDITIONS

WORK CONTEXT

• Frequent face to face or telephone contact with others
• Must work well within group setting or on a team
• Frequent daily use of electronic email
• Occasional meeting organizer and facilitator
• Ability to travel to all Health System facilities
• Physical presence onsite is essential
• Must have good manual dexterity for data entry and adjustment of paper and forms in printers

PHYSICAL FACTORS

• Light work with sitting for 99% of the time
• Hearing and vision must be normal or corrected to within normal range
• Able to perform the duties with or without reasonable accommodation

OTHER JOB FACTORS

• Able to work with some independency
• Dependable, Initiative, analytical thinker