The Registration Supervisor is responsible for the efficient, orderly and expeditious registration of FMC patients. Provides supervisory oversight and direction to outpatient registration. Implements and coordinates strategic initiatives of the department.

1. Interviews, selects, hires and retains employees.
2. Ensures orientation and training for employees.
3. Manages performance
4. Executes progressive discipline up to and including termination
5. Performs compliance requirements as outlined in the Employee Handbook
6. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.
7. Assesses and completes employees’ performance evaluations.
8. Responsibility for all policies and procedures for compliance in registration.
9. Coordinates directly with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.
10. Responsible for departmental productivity.
11. Ensures proper staffing levels for departmental operations are maintained.
12. Ensures patient financial and personal demographic information is recorded in an accurate and timely manner.
13. Ensures appropriate signatures, copies of insurance coverage are obtained.
14. Verifies and documents insurance benefits and coverage. Communicates this information and financial responsibility to the Patient/Guarantor
15. Ability to communicate orally and in writing effectively with staff, patients, physicians, hospital personnel and other customers
16. Responsible for the availability of supplies and for supply replacement
17. Responsible for formulation of staff schedule
18. Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy
19. Correct unbilled accounts pending Registration information
20. Reviews and maintain IS dictionaries to ensure system efficiency
21. Remains current with Managed Care affiliations
22. Conducts staff meetings to ensure effective communications are maintained
23. Remain current with all rules and regulations affecting Registration, FMC and reimbursement.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

High school graduate or equivalent. Minimum two years of previous supervisory experience required.  Healthcare supervisory experience preferred.  Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.  Must be able to interpret third party, private insurance coverage and hospital rates to patients. Knowledge of health care reimbursement and use of effective point of service collections required. Knowledge of medical terminology required. Must be able to interpret third party, private insurance coverages and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English.