The Registrar is responsible for the efficient, orderly and expeditious pre-admission of patients.
Responsibilities
Enters patient financial and personal demographics in the computer in an accurate and timely manner
Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.
Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements. Communicates this information and financial responsibility to the patient/guarantor.
Follows Front End Collections Policies.
Ensures accuracy of daily cash drawer, deposits and balances.
Ability to communicate orally and in writing effectively with patients, physcians, hospital based personnel and all other customers.
DCH Standards:
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Must adhere to the DCH Behavioral standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.
Qualifications
High school graduate or equivalent.
Good clerical skills including ability to type 20 wpm and computer experience preferred.
Ability to work well with others in a courteous manner is stressful situtations.
Excellent telephone and customer service skills required.
Healthcare experience and understanding of basic terminology preferred.
Must be able to read, write legibly, speak and comprehend English.