The Home Medical Equipment Delivery Technician is responsible for the delivery, set-up, and education on use of all home medical equipment.  The technician is responsible to maintain, clean, disinfect, and store all home medical equipment properly and in accordance with all regulatory requirements. 

1. Delivers/picks-up equipment and supplies to patient’s home as assigned.
2.  Performs functional tests prior to set-up and delivery of the equipment.
3. Provides education regarding the proper use and maintenance of the equipment and uses manufacturers’ service manuals and patient education documentation.  
4. Completes the necessary paperwork such as insurance verification and delivery/pick-up tickets. 
5. Properly documents customer education, and any follow-up training necessary.
6. Provides initial troubleshooting and/or minor repairs as required. 
7. Updates and maintains the supply logs maintained at the office.
8. Responsible for properly cleaning and storage of any equipment as necessary
9. Responsible for the equipment restocking as necessary to maintain the appropriate level of stock on hand. 
10. Maintains an orderly and safe work environment. 
11. Ensures the appropriate documentation is obtained during the time of the delivery.
12. Utilizes agency provided vehicle according to policy
13. Maintains mileage logs and maintenance checks for agency vehicle.
14. Updates and maintains equipment logs
15. Assists in the maintenance of equipment
16. Collaborates and communicates effectively with co-workers, other departments, and customers.
17. Meets project deadlines.

      DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Must  be able to read, write legibly, speak  and comprehend English.  High school diploma or GED required. Valid driver’s license and driving record that meets the system’s insurance standards. Must have BLS Healthcare Provider CPR within first 90 days of employment.  Must be able to prioritize and use critical thinking skills. Ability to use computer to perform assignments.  Knowledge of Microsoft Office, Excel preferred.  Two years of Home medical Equipment experience preferred. 

WORKING CONDITIONS

WORK CONTEXT

• Physical work conditions (Spend Time Lifting, Spend Time Driving, Spend time Standing, Outdoors, exposed to weather, Exposed to High Places, In an Enclosed Vehicle, Exposed to human body fluids, Exposed to chemicals, etc.)
• Interpersonal relationships (Contact with others, Deals with unpleasant people, manages stress, must be helpful, flexible, and assertive with customers, handles conflict with effective problem-solving, functions as a productive team member, must have excellent verbal and written communication skills.
• Structural job characteristics (Importance of being accurate, work schedules, time pressure, etc.)

PHYSICAL FACTORS

• Physical Activities: reading, walking, talking, hearing, bending, twisting, stooping, lifting, kneeling, standing, sitting, crouching, or stooping with good balance for extended periods of time, grasping, pushing, pulling, repetitive motion, using hands to handle, control, or feel objects, tools or controls.  Must be able to operate and lift equipment provided by the department.  Must have tolerance of a variety of environments to include presence of pets and infestations.  Must be able to lift 100 pounds and reach heights to maintain equipment storage.  Must be able to maneuver over a variety of uneven surfaces.
• Requirements:
  • Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Speed of Closure, Time Sharing, Finger Dexterity, and Speech Clarity.
• Concern for Others, Cooperation, Dependability, Initiative, Integrity, Self-Control, and Stress Tolerance.
• Independence, Relationships, and Support.