Director is responsible for directing and planning the day-to-day operations of multiple physician medical practices within the Health System.  The role focuses on ensuring efficient operations, financial performance, and optimal patient experience.

1. Responsibility for planning, organizing, delegating, and coordinating the day-to-day operations of all assigned practices.
2. Directs practice operations to assure financial viability through service quality and clinical excellence. Responsible for financial and operating performance of assigned practices including development of financial goals, operating budgets, capital expenditure planning.
3. Utilizes sound management principles in daily practice operations. Implements key performance indicators and statistics to assess operations.
4. Work closely with physicians, other providers and Health System Administration to establish and meet short and long term strategic goals to optimize market positioning and growth opportunities for assigned practices.
5. Responsible for project management when implementing new medical practices under direction including develop of business pro forma, identification of capital needs, service contracts, staff recruitment, computer systems implementation, and workflow development. 
6. Developing organizational structure and staffing plans to meet changing forecasted business needs.
7. Supervises and advises the Office Managers and staff of assigned practices on appropriate processes to maintain an effective operating environment, assuring efficient and safe operations of all services.
8. Ensures that each practice follows Health System and practice-specific policies and procedures, and local, state and federal laws, rules and regulations.
9. Implements processes necessary to meet requirements of payor quality programs including MACRA/MIPS within assigned practices.
10. Manages physician employment contracts including productivity and quality incentive reporting.
11. Ensure appropriate billing and compliance. Works with billing department, providers and staff to provide education and training on coding and billing compliance with federal and state regulations.
12. Cultivates a relationship of mutual respect and trust with providers and staff.
13. Meets regularly with physicians, managers, and office staff to discuss operational efficiency.
14. Participates in the process of interviewing, hiring, appraising, handling corrective actions, addressing complaints and resolving problems of managers and staff.
15. Serves as the primary liaison between physicians and Health System administration
16. Ensures orientation and training for employees, including other management positions
17. Manages departmental productivity standards
18. Approves payroll and is responsible for accurate payment of employees, including other management positions

DCH Standards

• Maintains performance, patient, and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.

1. Bachelor’s or Associates degree in business or health care related field required
2. Master’s degree in Business Management or Health Administration- preferred
3. Certification in Medical Practice Management- preferred
4. 5 years’ experience in health administration or health care related field
5. 3 years’ experience in a leadership or supervisory role
6. Good interpersonal skills in dealing with people
7. Must be able to read, write legibly, speak and comprehend English

WORKING CONDITIONS                                                                                                                         

Physical presence onsite at multiple locations is essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.  Very good interpersonal communication and customer service skills required.

Light work – exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly. Good manual and finger dexterity.  Ability to tolerate prolonged periods of sitting.

This position will involve contact with others, public speaking, dealing with external and internal customers, occasionally dealing with unpleasant or angry people, having face-to-face discussions, analyzing data and information, having the ability to work independently or in a team environment, preparing written letters and memos, critical thinking and using good judgment in decision making.  Must be able to organize and prioritize work and be responsible for outcomes and results.