Under the supervision of the Manager, assist in planning, organizing, implementing, and evaluating the activities occurring in the department by performing clerical and receptionist duties and maintaining the physical environment of the area. Schedules patients for procedures, audits intra – operative data in computer system, and processes patient charges.

1. Correctly and accurately maintains patient medical record found in the Electronic Health Record.
2. Answers telephone, takes messages, and communicates messages to the appropriate person, usingappropriate telephone etiquette.
3. Utilizes computer systems to schedule procedures, produces schedules to provide information necessary to areas.
4. Reviews operative schedule for appropriateness, correct spellings and other factors that may affect the schedule.
5. Maintains statistics/logs as required by the unit Manager/Director.
6. Files paperwork in appropriate areas as directed.
7. Assist in performance improvement (PI) activities by serving on PI teams as warranted, assisting with PI measures, and supporting/implementing changes necessary for improvement.
8. Maintains well organized, well-supplied, clean department.
9. Performs initial and annual competency per job class.
   

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Computer and/or computer software knowledge or experience required. High school diploma or equivalent, medical terminology education and computer skills required. Approved previous experience in clerical functions or completion of in-service education classes, high school education or equivalent. Must be able to read, write legibly, speak, and comprehend English. 

WORK CONTEXT

• Interpersonal relationships: constant contact with others (telephone, face-to-face or otherwise) is a must in order to perform this job. May also deal with unpleasant or angry people.  Includes receiving delegation, working with team members, addressing conflict, and communicating with all types of personalities specifically over the telephone.
• Physical work conditions: Includes exposure hazardous materials and/or cleaning solutions, close proximity to coworkers
• Structural job characteristics: Includes consequence of error regarding patient safety (e.g. correct patient, correct laterality, correct procedure, correct physician) Importance of repeating same tasks and being very exact and highly accurate are imperative. Work schedule is regular for job.
  

PHYSICAL FACTORS

• Ability: Ability to reach reasonable distances in any direction. Must be able to move fingers in a coordinated manner.
• Activities: talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, balancing, reaching, pushing, pulling, lifting, grasping, repetitive motion, standing
• Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls and the worker sits most of the time.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.
  

OTHER JOB FACTORS

• Abilities: Deductive reasoning, Inductive reasoning, Information ordering, Mathematical reasoning, memorization, Number facility, Selective attention, Time sharing, auditory attention, speech recognition
• Work styles: Attention to detail (being careful about detail and thorough in completing work tasks) Concerns for others (being sensitive to others' needs and feelings and being understanding and helpful on the job) Cooperation (being pleasant with others on the job and displaying a good-natured, cooperative attitude) Dependability (being reliable, responsible, and dependable, and fulfilling obligations) Integrity (being honest and ethical)
• Work values: Relationships (allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service)